Shipping policy

Order Processing

Orders are processed Monday to Friday.

Please allow 1 business day for processing after placing your order.

Warehouse Fulfilment

Orders are packed and shipped from our Melbourne Warehouse.

Australian orders are packed and shipped from Melbourne using Australia Post or another trusted carrier.

International orders are shipped from our Melbourne Warehouse.

 

U.S. Shipping

All U.S. orders are shipped from our Melbourne Warehouse.

Estimated delivery time is 5–10 business days.

 

International Shipping

Orders outside Australia are shipped from our Melbourne Warehouse.

Delivery times may vary depending on the destination, carrier and customs processing.

Import duties, taxes and customs charges may apply and are the responsibility of the customer unless otherwise stated at checkout.

 

Shipping Times & Rates

 

Australia & New Zealand

Standard: 3–6 business days
$10 (Free over $79)

Express: 1–3 business days
$15 (Free express over $199)

United States

Economy: 5–8 business days
$10 (Free over $100)

Express: 3–5 business days
$10 (Free over $250)

Europe, Canada, United Kingdom & Rest of World

Economy: 5–8 business days
$10 (Free over $100)

Express: 3–5 business days
$10 (Free over $250)

Shipping Protection

If your order is lost, stolen, or damaged, contact us within 30 days for a replacement or refund where applicable.

 

Returns & Warranty

All products include a 12-month warranty against manufacturing faults.

Free returns are available within Australia.

International return shipping costs are the responsibility of the customer.